Apple refresh their retail offer

Apple have opened their new refreshed Apple Store at Sheffield Meadowhall, and its not about selling product it is about selling the experience of using the product. It is about showcasing creativity not stating specifications… Just think, if we did the same with our plants, if we sold the dream of what the customer could…

Facing up to Xylella fastidiosa

There can be little doubt that this is the gravest threat facing the whole of UK horticulture from growers to garden centres, from botanical gardens to landscapers. We have Gathered together some information on Xylella here. Advice for the HTA, this is a link to the Xylella page on the HTA website. Advice from the…

Three brilliant ways to boost sales with POS.

We are often amazed that more retailers do not use POS (Point Of Sale) to its full advantage. We are loving the way that outdoor retailer Cotswold Outdoor were using POS in their Reading branch today. Book of the month, perfect for her, and perfect gift POS all backed up with plenty of product for…

Thirsk Garden Centre supports local growers

At one time every Garden Centre consultant would be telling you that the answer lay in being more corporate, copying what the big players were doing and never, ever, should you handwrite signage. Today however we have ripped up the rule book and we celebrate the small producer, the artisan and the independent. So, we…

Madly, deeply, passionate about…

Houseplants!

We visited Blue Diamond’s Trentham Garden Centre recently and were, to be honest, totally, completely and utterly blown away by their houseplant department.

The images tell their own story, celebrating the plants, championing the role of the great Victorian Planthunters and offering customers an amazing shopping experience.

This is what great customer care looks like!

In the northern market town of Beverley, Wilko are moving from the centre of town to a new out of town retail park. This post has just appeared in the Beverley Facebook Group, showing how quickly great customer service is shared to local people, and of course, how quickly bad customer service is shared as…

Childrens’ treats with an adult twist – the latest coffee shop trend!

We were delighted to have been invited to host the second day of the HTA Catering Conference. During the day we were looking at coffee shop trends. Children’s treats with an adult twist were an unexpected trend, but if one looks at the rise of gourmet “fish finger sandwiches” then the trend makes sense. Boozy…