This is what great customer care looks like!

In the northern market town of Beverley, Wilko are moving from the centre of town to a new out of town retail park. This post has just appeared in the Beverley Facebook Group, showing how quickly great customer service is shared to local people, and of course, how quickly bad customer service is shared as…

What shade of green are you?

Everyone is trying to be green these days. As we know much of it is greenwash. However many Garden Centres are leading the way in green retail. Biomass Boilers and the RHI grant to make them affordable springs to mind. But are we sharing our sustainable journey with our customers? (I ought to add we…

We saw this today in Seth Godin’s Blog – What does your brand stand for?

Some very wise words from Seth Godin, one of our heroes at Waring Stewart Associates and the Garden Centre Blog. “What does your brand stand for? If you tell me about service and quality and customer focus, you haven’t answered my question, because a hundred other brands stand for that. If you are what others…