So is it a genuine mistake?
Is it that the staff do not care?
Is it that the staff are not trained?
Were the staff just too busy?
So the question is, if these teacakes were on display in your coffee shop how would you react.
After all it even says remove the film?
- Set a clear standard
- Communicate it with the team
- Remind them in team briefs
- Question non compliance every time
- Praise when everything is right
- Tackle poor performance every time
- Be consistent
- Be fair